-
How can I contact you?
Click on the “Contact Us” link in the Customer Service menu.
Back to Top
-
What Payment Methods do you accept?
We accept Visa, Master Card, American Express, and Discover. To ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
Back to Top
-
Shipping Information
In most cases, a preferred shipping method may be selected by our customer, with the exception of our free shipping promotion. We use United Parcel Service (UPS) as our primary shipping method, however we will ship via United States Postal Service (USPS) for customers who may require USPS due to address restrictions. To receive our free shipping promotion, which is valid only for shipments to the 48 Continental US States, you must select “UPS Ground” only. During your checkout, shipping rates will be shown from the UPS or USPS rates servers in real time, based on the combined total product weight of the items in your shopping cart. Based on the zip/postal code of the shipping address, the available shipping options and their respective rates will be shown for your choice during the first step of checking out.
Back to Top
-
Can I determine Shipping Cost before check out?
Yes you can, just add your items to your cart as normal. When you are ready to check out, click on the shopping cart icon to proceed to the cart page and there you will see a Get Rates button. Select the country and type in your zip/postal code and then click the “Get Rates” button. You will be shown your total including any applicable taxes, discounts or gift wrapping. If you have any further questions, you may call us toll free at 1-877-844-9400 for assistance.
Back to Top
-
Is it safe to use my credit card at SomethingMoresStore.com?
At SomethingMoreStore.com, we believe firmly in the safety and security of online credit card transactions. All online transactions at SomethingMoreStore.com are securely encrypted using 128 bit SSL (Secure Socket Layer), the industry standard in encryption technology. All information that you submit, including name, address and credit card number, will be encrypted so that it cannot be intercepted as the information travels over the Internet.
Back to Top
-
Will I have to pay sales tax?
We collect sales tax only on orders being shipped within the state of Texas, as this is the home of SomethingMoreStore.com operations.
Back to Top
-
What's your Return Policy?
One aspect of our Customer Service program is that we check items as received from our manufacturers to ensure products are consistent quality because we want you to be pleased with your purchase. However, if you are dissatisfied with an item, complete a Return Request form within 7 days of receiving the item to obtain a Return Merchandise Authorization(RMA) number. We will follow up by e-mail, providing you with directions on how to return the item. The returned item must be shipped back to us at your cost, prepaid and insured. Items returned without an RMA number marked on the outside of the package or not returned via prepaid insured shipping will be refused. NOTE: The cost of any original shipping & handling on an invoice will not be refunded and any items purchased from our Clearance Corner are final sales that may not be returned. In order to receive an exchange or refund, an item must be returned in its original condition, in it’s original packaging with all tags and product information, ready for re-sale. Refunds will be the price paid for the item LESS any special service like gift wrap and, where applicable, LESS the adjusted shipping and handling charges that would have been charged for the returned item(s) if it was part of a order that received free shipping. If an item being returned reduces the order total below the free shipping promo amount, the shipping for the entire order will be deducted from a refund.
Items Damaged During Shipping: Our packages are shipped via insured UPS or USPS mail. Because we pack with care to get your purchase to you safely, in all the shipments we send worldwide, we rarely have claims for shipping damage. You must let us know within 24 hours if there is shipping damage in order to file a damage claim.
International Shipments: Sorry, but we are unable to accept returns of International purchases. Please note that some shipping methods to international destinations and shipments to some countries are not insurable.
Back to Top
-
Report Ordering Problems / Web Site Errors
If you are experiencing problems ordering or with any other part of our web site, we apologize. Please contact our customer support toll free at 1-877-844-9400 and we will make every effort to resolve your problem as quickly as possible. You may also contact richard@somethingmorestore.com
We strive to present the most recent, accurate and reliable information at SomethingMoreStore.com. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. Any errors are unintentional and we apologize if erroneous information is reflected in the price or item availability. We have recently implemented a real time inventory so you can see how many of an item we have in-stock. Our in-stock accuracy for customer purchases is very high at nearly 100%, however, in the event there is a glitch, we will telephone and/or email you within 24 hours to let you know so you can select another item or cancel that item.
Back to Top
-
Gift Certificate Policies
- Gift certificates and unused portions of gift certificates issued expire one year from the date of issuance.*
- Gift certificates must be redeemed through the Something More Store.com web site, http://www.somethingmorestore.com, toward the purchase of products listed in SomethingMoreStore.com’s catalogs. They do not apply to shipping, delivery, taxes or other service charges and are for merchandise only.
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Once this Gift Certificate is used, any remaining balance cannot be transferred to another customer.
- If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
- Gift certificate cash value is 1/10 of one cent.
- Gift certificates and their use on the Something More Store.com web site are subject to the general Conditions of Use and Privacy Notice.
- We are not responsible for lost or stolen gift certificates.
- Something More Store.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the Something More Store.com web site or is redeemed and used to make purchases on the Something More Store.com web site.
Something More Store.com MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Something More Store.com reserves the right to change these terms and conditions from time to time in its discretion.
Something More Store.com gift certificates are issued directly and sold directly by Something More Store.com. The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.
* Does not apply in California; applies in New Hampshire only for gift certificates over $100.00 Expiration date does not apply in any other states where prohibited by law.
Back to Top