All returns are subject to approval by our store manager.
One aspect of our Customer Service program is that we open and check items received from our manufacturers to ensure products are consistent quality because we want you to be pleased with your purchase. If there is shipping damage, you must contact us within 24 hours of receipt of the shipment and retain all packing materials and the damaged items for the carrier. If you are dissatisfied with an item that is not damaged, complete a Return Request form within 7 days of receiving the item to obtain a Return Merchandise Authorization(RMA) number. To do so, log into your account in our store and click on the order that has the item you wish to return and complete the return form to request an RMA number. Please note, if you wish to return a piece that was purchased as part of a set, the entire set must be returned.
We will follow up by e-mail, providing you with directions on how to return the item. The returned item must be shipped back to us at your cost, prepaid and insured. Items returned without an RMA number marked on the outside of the package or not returned via prepaid insured shipping will be refused.
NOTE: The cost of any original shipping & handling on an invoice will not be refunded and any items purchased from our Clearance Corner are final sales that may not be returned. In order to receive an exchange or refund, an item must be returned in its original new condition, in it’s original packaging with all tags and product information, ready for re-sale.
Refund credits will be the price paid for the item LESS any special service like gift wrap and, if applicable LESS adjusted shipping and handling charges that would have been charged if the item being returned was part of a free shipping promotion. If the returned item reduces the order below the free shipping qualified order for our free shipping promotion, the full amount of the shipping will be deducted from the credit. If an returned item in damaged in transit, a credit will not be processed until we receive the returning carriers has paid us the insurance claim.
Items Damaged During Shipping: Our packages are shipped via insured UPS or USPS mail. Because we pack with care to get your purchase to you safely, in all the shipments we send worldwide, we rarely have claims for shipping damage. You must let us know within 24 hours if there is shipping damage in order to file a damage claim.
International Shipments: Sorry, but we are unable to accept returns of International purchases. Please note that some shipping methods to international destinations and shipments to some countries are not insurable.