Frequently Asked Questions

  1. How can I contact you?
  2. What payment methods do you accept?
  3. Shipping information
  4. Can I see shipping cost before check out?
  5. Can I order a printed catalog?
  6. How soon will I get my order?
  7. Is it safe to use my credit card at
  8. Is the Item in-stock?
  9. Special Orders
  10. Will I have to pay sales tax?
  11. What is your return policy?
  12. Report ordering problems or website errors


    1. How can I contact your Customer Service?

      Click the “Contact Us” link above or call 682-239-8306.

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    2. What payment methods do you accept?

      We accept Visa, Master Card, American Express, and Discover. To ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use and we never share your personal information with anyone.

      We also provide an optional link to pay with your PayPal account if you have a verified PayPal account with a confirmed address. NOTE: When you click on the PayPal optional checkout button, PayPal takes you to their site to complete the transaction and payment, so it's important to stay on their site until you receive a message that your payment has been sent and you receive our email order number confirmation. Periodically the PayPal website may time out or stop if you use the back button, so it may take more than one try to complete a transaction. If you do not receive our email order number confirmation, we have not received your payment or your order information. PayPal purchases require verified addresses that match PayPal records exactly to your account in order for them to authorize the payment.

      Please provide us with a daytime phone number on your order so we can contact you if additional information is required to about your order or shipping address verification. If you need assistance, please call 682-229-8306.

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    3. Shipping Information

      In most cases, several shipping options may be available. United States Postal Service (USPS) is our primary carrier. We also ship larger items by United Parcel Service (UPS).

      • Shipping rates can be viewed in the shopping cart at anytime before you checkout and during checkout before you enter your credit card information.
      • Shipping rates are based on the zip code the package is being shipped to and the combined total product size and weight of the item(s) in your order.
      • All carriers have increased rates significantly for a shipping box that exceeds 1 cubic foot (larger than 12"x12"x12").

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    4. Can I see Shipping Cost before I check out?

      Yes, add items to shopping cart, add your Zip Code and State, click to see shipping rates. (International shipments need the country code changed). When you check out, you’ll be shown your total including any applicable taxes, discounts or gift wrapping before you pay. If you need assistance, call 682-229-8306.

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    5. Can I order a printed catalog?

      Since we are an online store and inventory changes regularly, we do not have a printed catalog. All items currently available are shown on our website with the quantity in stock shown for each item.

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    6. How soon will I get my Order?

      We will send you a tracking number the day your order is shipped. Orders usually ship within 24 hours by USPS, unless the item is a special order for Skyros Designs items that will usually ship in 3-5 days. We are located in the Central Time Zone (CST) near Fort Worth, TX so shipping time is usually about 2 to 4 days for Priority Mail and 4-8 days for ground service for most states.

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    7. Is it safe to use my credit card at

      At, we believe in the safety and security of online credit card transactions. All online transactions at are securely encrypted using 128 bit SSL (Secure Socket Layer), the industry standard in encryption technology. All information that you submit, including name, address and credit card number, will be encrypted so that it cannot be intercepted as the information travels over the Internet. We are PCI Compliant and do not retain credit card information for your orders on our site.

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    8. Is the Item in Stock?

      All items show a quantity number below the Add to Cart button. Many Skyros Designs items may not show a quantity since they are set up to allow us to have them shipped directly from Skyros Designs within a few days. If you need assistance, call 632-229-8306, international customers use a 1 prefix with the number.

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    9. Special Orders

      Special order items are final sale. Payments for special orders are charged at the time the order is placed with the manufacturer. All shipments are insured, so in the rare event of shipping damage, a claim will be filed with the carrier. You must retain the item and all packaging materials intact for the carrier to pick up or inspect until we advise you the claim is accepted by the carrier. When the claim is paid, the item will be replaced or the amount refunded if the item is no longer available.


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    10. Will I have to pay sales tax?

      Since we are located in Texas, we are required to collect sales tax on orders being shipped to an address within the state of Texas.

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    11. What's your Return Policy?

      As part of our customer service, we check items from manufacturers before we put them in our inventory to ensure products are consistent quality because we want you or your gift recipient to be pleased with your purchase. However, if you are dissatisfied with an item, call us for a Return Merchandise Authorization (RMA) number within 10 days of receiving the item. Items should be checked as soon as you receive them since any damage must be reported within 2-days of receipt of a shipment.

      • Please note that sale items are final sale. An authorized return item must be shipped back to us at your cost, prepaid and insured. Items returned without an RMA number marked on the outside of the package near the address label or not returned prepaid will be refused by our warehouse and returned to you at your expense.
      • NOTE: Shipping costs are not refundable and clearance and special order items are final sales and may not be returned.
      • Skyros Designs order returns have a 25% re-stocking fee and require a Return Merchandise Authorization (RMA) number from us.  
      • For any return or exchange we require the original order number and billing information.
      • An item being returned must be in its original new condition, in original packaging with all tags and product information intact and ready for re-sale.
      • Refunds do not include gift wrap (if applicable) or shipping. If a returned item is part of a order that received free shipping, the shipping will be adjusted and deducted from the refund.
      • If a returned item reduces the order below the free shipping qualifying amount, the refund is reduced by the amount of the shipping on that order.
      • Refunds are only credited to the credit card used to pay for the original order. Please note that Skyros Designs has a 25% restocking fee on all returns.
      • If you received a gift from our store, we are happy to exchange it; however we will require the gift sender's name, address and phone number so we can locate the original order number.

      Items Damaged During Shipping: Our packages are shipped by insured UPS or USPS. Because we pack with care to get your purchase to you safely, we rarely have claims for shipping damage. However, if damage should occur, you must let us know within 2 days of receipt so we can file a damage claim with the carrier. Keep all packing material until we advise you the claim has been settled.  International Shipments: Sorry we are unable to accept returns of International purchases. Please note that some shipping methods to international destinations and shipments to some countries are not insurable.

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    12. Report Ordering Problems / Web Site Errors

      If you are experiencing problems ordering or with any other part of our web site, we apologize. Please contact us at 682-229-8306 and we will make every effort to resolve the problem promptly. You may also contact us by email to

      We strive to present the most recent, accurate and reliable information at However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. Any errors are unintentional and we apologize if erroneous information is reflected in the price or item availability. We have recently implemented a real time inventory so you can see how many of an item we have in-stock. Our in-stock accuracy for customer purchases is near 100%, however, in the event there is a glitch, we will telephone and/or email you within a few hours to let you know so you can select another item or cancel that item.

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